I got an email from a reader today who alerted me to a new stealth shipping policy. Maybe eBay announced it somewhere but I can’t find it.
This particular seller shipped an item to a buyer who claimed they did not receive it even though the seller’s tracking info showed it had been delivered. The seller then sent the person a second item at his own expense. It was also delivered. Then the buyer left the seller negative feedback. (Don’t you just love those kind of people?)
So our intrepid seller reaches out to PowerSeller Support for help. And gets the following reply from the support rep who also seemed to be surprised by eBay’s policy. Here is what the support rep sent to the seller:
“Unfortunately I was not aware of this but they just had a policy change
in the last couple weeks that holds the seller 100% responsible for
making sure that the buyer receives their item. Although the tracking
shows that the item was delivered, because the buyer says they didn’t
receive it, it’s the seller fault. So essentially if someone steals that
package from the porch or something, they are still holding the seller
So we are also now responsible for theft. But if you really want to build up your negative feedback, just try requiring a signature. When people get home from work and find a card on their door telling them to contact UPS to arrange for delivery, they get even more upset.